Our Mobile Banking application has upgraded!
We are excited to announce a new mobile experience that includes the following upgrades:
- A modern design and interface
- Now set up fixed recurring transfers right inside the app
- Biometrics for Android & iPhone users (Touch ID and Face ID)
- The same features and functions you use today, but with an updated user experience
The upgrade process will be straightforward, but there are few things we need you to know first.
If you currently use Touch ID or Face ID to login, the first time you open the new app you will have to use your Access ID and Passcode. If you do not know your Access ID or Passcode, we encourage you to call us at 806-350-5600 to have it reset before June 8th.
After your app is updated, you will be able to set up your Touch ID or Face ID again to resume using this convenient and secure way to access your mobile banking. We apologize for any inconvenience.
iPhone users: Once the new app is released on June 8, 2021, the next time you launch the Citizens Bank iPhone app, the new app will automatically replace the old version if you have automatic updates enabled. Otherwise, you will need to go to the Apple App Store to manually update the app. The first time you login to the new app you will also be presented with new Terms & Conditions to review and accept.
Android users: Android users will be required to remove the old application and download the new version from the Google Play Store using this link: https://play.google.com/store/apps/details?id=com.apiture.xpressmobile.cbctx.sub. You will be presented with new Terms & Conditions in order to use the newest Android application. Users who attempt to access the old application will receive the following message: “Our Mobile Banking solution has changed. Please check our website for more information.”